Mike Halsey

With two decades immersed in the dynamic world of technology and a passion for empowering users, Mike Halsey stands as a seasoned voice in the realm of IT support and user empowerment. Currently contributing his extensive expertise at findsanything.com, Mike brings a practical, real-world perspective to his writing.

Over the past 20 years, Mike has navigated the evolving landscape of hardware, software, and user needs, gaining invaluable insights into the challenges faced by both IT professionals and everyday technology users. His journey has encompassed roles ranging from frontline technical support to IT management, providing him with a comprehensive understanding of the support ecosystem. This hands-on experience fuels his writing, allowing him to offer actionable advice and practical solutions rooted in real-world scenarios.

Mike is the esteemed author of "The IT Support Handbook: A How-To Guide to Providing Effective Help and Support to IT Users." This book serves as a testament to his dedication to demystifying the complexities of technical support. Drawing upon his vast experience, Mike provides readers with a clear and accessible roadmap to delivering exceptional support, fostering positive user experiences, and streamlining IT operations. His writing style is characterized by its clarity, practicality, and an empathetic understanding of the frustrations that technology can sometimes present.

At findsanything.com, Mike continues to leverage his deep understanding of user needs and technical intricacies. His work likely involves contributing to the company's technical resources, user support documentation, or internal knowledge base, further solidifying his commitment to bridging the gap between technology and its users.

Mike Halsey's 20 years of experience, coupled with his authorship, positions him as a knowledgeable and trustworthy guide for anyone seeking to enhance their IT support skills or navigate the often-perplexing world of technology. His insights are invaluable for IT professionals, help desk staff, and anyone who strives to provide effective and user-centric technical assistance.